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Joined 1 year ago
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Cake day: July 18th, 2023

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  • This is actually the worst type of end-user.

    Doesn’t make a ticket or notify anyone that there is a problem and then proceeds to try and fix it themselves incorrectly. When it does become a ticket, they won’t remember exactly what steps they took to troubleshoot and will waste 5x as much time from support staff trying to fix it than if they just didn’t touch it in the first place.

    Guaranteed didn’t wipe the machine from the built in reset/recovery screen and instead used a windows installer that was created on a different computer and doesn’t have the correct network drivers in the image.




















  • This is specifically an issue with corporate M365 accounts when a user tries to migrate to a new phone without access to the old phone where the authenticator was setup.

    Personal MS accounts can backup their auth secret keys to cloud storage, and when signing in on a new device, it authenticates you with your cloud storage (Google/Apple) and properly restores your MS Authenticator app.

    The issue is that while MS says you can backup your corporate M365 accounts in MS Authenticator, it doesnt actually store the secret key, so it’s useless.

    Have your administrator enable TAP (Temporary Access Passwords) on the tenant. Then an M365 admin can create a TAP for your account that lets you login without a password/2FA. You can use the TAP to login and rejoin MS Authenticator app. The TAP expires in 1 hour by default.