The plastic on the cord for the charger for my 2010 MacBook completely peeled off on both sides for 2-3 feet when it was about a year and a half old. Just bare twisted metal coating… it seemed dangerous or something. I took it to an Apple Store hoping for any sort of discount on a new one, and some snotty guy with a septum piercing angrily insisted that I must have habitually rolled over it with a chair. He said my only option was to buy a new one for full price (around $150). I didn’t even own a chair with wheels. All I had ever done was coil it up 3-4 times a day going between my house and coffee shops.
I ended up calling and complaining and a manager said I could get a 50% discount. Great! So I went there 2 weeks later and some guy angrily insisted HE was the manager on duty and HE didn’t approve that. So they looked at my charger and angrily insisted that I’d rolled over it with a chair and my only option was to buy a new one for full price.
Anyway, Apple was trying a lot of different coverings back then to avoid BPA or something. They ended up paying a class action settlement for some of their charging cables.
The plastic on the cord for the charger for my 2010 MacBook completely peeled off on both sides for 2-3 feet when it was about a year and a half old. Just bare twisted metal coating… it seemed dangerous or something. I took it to an Apple Store hoping for any sort of discount on a new one, and some snotty guy with a septum piercing angrily insisted that I must have habitually rolled over it with a chair. He said my only option was to buy a new one for full price (around $150). I didn’t even own a chair with wheels. All I had ever done was coil it up 3-4 times a day going between my house and coffee shops.
I ended up calling and complaining and a manager said I could get a 50% discount. Great! So I went there 2 weeks later and some guy angrily insisted HE was the manager on duty and HE didn’t approve that. So they looked at my charger and angrily insisted that I’d rolled over it with a chair and my only option was to buy a new one for full price.
Anyway, Apple was trying a lot of different coverings back then to avoid BPA or something. They ended up paying a class action settlement for some of their charging cables.
They ended up losing me as a customer forever.