Circuit City’s downfall was due to a lot more than just a DVD player that didn’t sell well.
They also had famously bad customer service and made a lot of other very strange decisions about what products they would and would not carry.
When BestBuy started to take their market share, they had stores that were notcsurrounded in vultures and they actually sold dishwashers and whatnot.
Circuit City was run by a bunch of people who thought they could punch a penny here and there to optimize revenue, and they optimized themselves into become stores had terrible products and people.
They were on commission. I had a friend selling plasma televisions when they first came out and sold warranties as including fuel refills. Ya know because you need to refill the plasma just call us when the television displays the reminder.
Holy crap man. There’s no way someone didn’t complain. He never mentioned getting caught. Made a killing while he was there.
Circuit City’s downfall was due to a lot more than just a DVD player that didn’t sell well.
They also had famously bad customer service and made a lot of other very strange decisions about what products they would and would not carry.
When BestBuy started to take their market share, they had stores that were notcsurrounded in vultures and they actually sold dishwashers and whatnot.
Circuit City was run by a bunch of people who thought they could punch a penny here and there to optimize revenue, and they optimized themselves into become stores had terrible products and people.
They were on commission. I had a friend selling plasma televisions when they first came out and sold warranties as including fuel refills. Ya know because you need to refill the plasma just call us when the television displays the reminder.
Holy crap man. There’s no way someone didn’t complain. He never mentioned getting caught. Made a killing while he was there.
But but the jingle said ‘Service was state of the art’
They were WAY ahead of their time, clearly.
Circuit City was circling the drain by the mid 90s