A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
  • T156@lemmy.worldEnglish
    2·
    4 months ago

    Depends on whether scammers will also use a similar AI system to do their job for them. If they do, they might be basically indistinguishable.