Tesla driver stuck in car during software update. Warns others to avoid in-car updates and highlights the importance of knowing manual release features.
It’s perfectly understandable to not want to damage a $$$ car. Tesla needs to provide better information on how to manage these situations.
She clearly knew how to self rescue, so the whole situation was just bed communication and planning on Tesla’s part. Also, if things got more dire, she would have absolutely used the manual option.
Various articles and forum posts suggest that using the emergency/manual releases can crack the windows. It looks like the door can’t/shouldn’t be opened with the window fully raised, and part of the normal door opening process is for the car to lower the windows a few millimetres.
Well that’s not good. There was a recent software update which does electrically pull down the windows incase someone manually releases the door so hopefully that issue is no longer. Unless the window Reg doesn’t get power which can be caused by a lot of trivial things (like the puddle lamp burning out)
It’s perfectly understandable to not want to damage a $$$ car. Tesla needs to provide better information on how to manage these situations.
She clearly knew how to self rescue, so the whole situation was just bed communication and planning on Tesla’s part. Also, if things got more dire, she would have absolutely used the manual option.
Various articles and forum posts suggest that using the emergency/manual releases can crack the windows. It looks like the door can’t/shouldn’t be opened with the window fully raised, and part of the normal door opening process is for the car to lower the windows a few millimetres.
https://teslamotorsclub.com/tmc/threads/how-do-you-manually-release-the-doors-of-the-model-y.236856/
https://www.businessinsider.com/how-to-manually-open-tesla-door-if-battery-power-dies-2023-8?op=1