1 in 4 CEOs planning to replace workers with AI this year, according to recent poll::For years, scholars and science fiction writers have warned about the possibility of workers being replaced by machines. Now after the world of artificial intelligence took a giant leap forward in 2023, it appears we are one step closer to that becoming a reality. Executives of some of the largest and most powerful companies in […]
Customer service is the only part of companies that if they do a good job, the company makes less money instead of more.
I mean, yes and no. If your company is constantly fucking up and constantly having to fix things for customers yeah, but if you’re actually providing good service and products to begin with, customer service is more about retaining your existing customer set by keeping them so happy with how you’ve treated them that they wouldn’t consider an alternative. I know we’re well beyond the era in history where companies are worried about pesky things like “customer satisfaction” or “long-term profits” but it doesn’t mean that classic principles don’t apply: companies just stopped giving a shit about them.