Hey, all. My Deck recently shat the bed, which is pretty disappointing because I love it, am gentle with it, and don’t feel like I’ve had it for very long (April of '22). I went back and forth with Steam support for a week, and they were ultimately pretty unhelpful. Here’s a copy-paste of the issue I’m having:

Device will only power on when charging cable is connected. When powered on, the battery indicator reads 88%, but the time to full charge reads “??:??”. Device shuts down when the charging cable is disconnected. The issue persisted after a reset of the firmware and BIOS, and a factory reset.

Has anyone here experienced something similar? My instinct is to replace the battery, but I don’t want to go down that rabbit hole without some reassurance that it might actually solve the problem lol

Thanks in advance for any help!

  • ikdedinges@alien.topBEnglish
    1·
    1 year ago

    I had something like this, I put it in desktop mode with the charger attached, the deck would not charge while it was on. I left the charger connected and the deck on in desktop mode for a full night. The next day it worked fine again.

  • PanicMode-1847@alien.topBEnglish
    1·
    1 year ago

    I had an issue almost exactly like this on a 2ds. It wouldn’t power on anymore, but would when charging. It just needed a new battery.

  • syberphunk@alien.topBEnglish
    1·
    1 year ago

    Open the deck and check the chips near the battery connection for damage, it’s been known that the circuitry explodes the chips and needs replacing.

  • Wietecha@alien.topBEnglish
    1·
    1 year ago

    Mine arrived at the same time as yours and had issues with both the battery and the m.2 port, Valve did an rma for it a few months ago. If you’re in the EU, then you have 2 years of warranty instead of 1.

    I would start off with trying to recalibrate the battery, but since it’s probably impossible in your case then just make sure none of the internal connectors came off, then try Steam Support again if that’s not the case.

  • TheCandyManCan1@alien.topBEnglish
    1·
    1 year ago

    I’m actually going through the same process as well. Been in contact with Steam support, but there will be several days between replies, and I think unfortunately, it will be for not.

    I was purchased in June 2022 so out of warranty at this point. I’m having the dreaded “black screen“ and I tried all of the myriad of solutions posted on the web. It just kind of sucks as I pretty much kept it new in box from June 2022 through October 2023, used it for about a month and then the unit dies.

  • openeyes93@alien.topBEnglish
    1·
    1 year ago

    I envy you. At least yours turned on. Mine was dead dead. No boot to BIOS. No backlight. Nothing.

  • dyelawn91@alien.topOPBEnglish
    1·
    1 year ago

    Thanks for your advice, everyone! After exhausting the trouble shooting options I was able to complete with my Deck in the state that it’s currently in, I went ahead and ordered a new battery. Fingers crossed my Deck can rise from its grave.

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    1·
    1 year ago

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  • KingFugawe@alien.topBEnglish
    1·
    1 year ago

    Agreed, battery seems likely culprit, easy enough fix. All is not lost yet, your deck shall rise again.