Their customer service is HORRENDOUS. I Think it’s also mostly because they outsource to countries were the people, even though they might mean well, have absolutely no idea what customer service means or have a very different concept of it (which is just to apologies without really practically solving the problem or making things right. Their making things right is just being polite and apologizing).
But AirBnB knows this. They make exorbitant amount of money yet offer shi**y service. Why hasn’t another company taken over yet?
Airbnb and all Airbnb competitors are drawing on the same housing inventory. There’s not something clever or cute a competitor can do to “hack” it because property owners are unlikely to move to a competitor that offers less compensation
But property owners do routinely list units on multiple platforms, the same way one driver can work with both Uber and Lyft in the same car
Posted this somewhere else in the thread already, but I have seen one company doing it differently https://livekindred.com/
It’s a member’s only home swapping network, so it’s more like fancy couch surfing than Airbnb.